PLG Disrupt | On-Demand
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Why Customer Adoption Should be Everyone’s KPI
Session Overview
After a customer goes live with their SaaS solution, the entitlement adoption is one of the most important upstream indicators of the likelihood of an account to renew.
In this session by PLG Disrupt, Alison Skidmore, the VP Customer Success at SAP, will explain to us how SaaS organizations can re-focus their organization around customers’ adoption to create a more customer centric culture and why this should be everyone’s KPI.
In this session by PLG Disrupt, Alison Skidmore, the VP Customer Success at SAP, will explain to us how SaaS organizations can re-focus their organization around customers’ adoption to create a more customer centric culture and why this should be everyone’s KPI.
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