PLG Disrupt | On-Demand

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PLG on-Demand
Speaker: Alison Skidmore, VP Customer Success, SAP
Session On-DEmand

Why Customer Adoption Should be Everyone’s KPI

Session Overview
After a customer goes live with their SaaS solution, the entitlement adoption is one of the most important upstream indicators of the likelihood of an account to renew.

In this session by PLG Disrupt, Alison Skidmore, the VP Customer Success at SAP, will explain to us how SaaS organizations can re-focus their organization around customers’ adoption to create a more customer centric culture and why this should be everyone’s KPI.

                                               This session is sponsored by

                                                          Watch On-Demand

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Learn from
World-Class
SaaS Leaders

Alison Skidmore, VP Customer Success & Renewals, APAC, SAP
Felix Eichler, CTO & Co-Founder Userlane
Francisco M. T. Bram Head of Global Product Marketing, Uber
Sydney Strader Head of Customer Success, Catalyst
Srinivas Somayajula Head of Product Ops, Monetization & Growth, Calendly
Matt Billotti, Product Lead Growth & Lifecycle, Drift
Teresa Anania VP of Global Customer Success, Zendesk
Lisa Singer, VP Principal Analyst Forrester
Muneyb Minhazuddin VP Product Marketing, VMware
Margaret Quigley, Sr. Business Development Manager, Userlane
Ismail Madni, Head of Pricing Strategy, Okta
Peter Lyon VP Customer Success at Poppulo, Co-Founder Customer Success Network
Yoni Solomon, Product Marketing Director, G2
Jeremy Horn, VP Global Head of Product Management, Cognizant
Idan Fargeon, Product Manager Lead, Alibaba
David Apple, Head of Customer Success, Notion
Ingmar Zahorsky, VP of Customer Success, ChartMogul
Inessa Lurye VP of Product Management , Yesware
Parag Pathak, Team Lead Product Marketing, IBM
Jonathan Maimon Head of Product Marketing, Elementor 
Amitai Gat, Head of Product at Elementor
Maria del Mar Mitjavila Bedmar, Customer Success Manager, Userlane
Shane Correa, Serial VP Customer Success Leader

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